How do the reusable crates actually work?
We deliver them before your move, along with wheeled dollies for the heavy ones. You pack at your own pace. We move them. Once you have unpacked at the other end, we come back and collect the empties.
They stack and lock, which matters practically as much as environmentally — a locked stack does not shift in the vehicle and does not crush the crate underneath it.
Can I still have cardboard boxes if I want them?
Yes. Crates are our default, not a rule we impose. Some things genuinely suit a box better — very long items, odd shapes, and anything going into long-term storage with a third party who will not hold our crates.
Tell us at survey and we will bring what the job needs.
Are you carbon neutral?
No, and we are not going to say we are. Removals is a diesel industry and a neutrality claim would rest on offsets we have not bought and could not show you.
What we do is described in specifics on our standards page — crates that come back, consolidated loads, sorted clearance, licensed disposal. Those are things you can hold us to.
Can you guarantee my sofa goes to a charity?
No, and anyone who guarantees it is not being straight with you. Reuse organisations have their own rules about upholstery, fire labels and condition, and those rules change.
What we will do is tell you at survey what is realistic for your specific items, and arrange collection where a partner will take them.