Terms and conditions

1. Who we are

These terms govern the services provided by Greenhouse Removals ("we", "us"). They apply to every quotation we issue and every removal, crate hire, clearance or storage service we carry out, unless we've agreed something different with you in writing.

2. Quotations

A quotation is based on the information you give us and on what we observe at survey. It covers the goods, the properties and the access arrangements identified at that point.

A written quotation remains open for acceptance for thirty days from its date unless it says otherwise. After that period we may re-quote.

If the work turns out to differ materially from what was surveyed — additional goods, an access route that has changed, a space we weren't shown — we'll tell you before proceeding and agree any adjustment with you.

3. Booking and payment

A booking is confirmed when you accept the quotation in writing and pay any deposit we've asked for. The balance falls due before the goods are delivered, and in any event no later than seven days after delivery where we've agreed credit terms in writing.

We don't release goods held in storage while any sum properly due to us remains outstanding.

4. Crate hire

Crates, dollies, covers and straps remain our property throughout. They're lent for the purposes of your move and must be made available for collection.

Collection is arranged when you book and can be rescheduled by agreement. Where equipment is not made available for collection within a reasonable period after the agreed date, or is returned damaged beyond fair wear and tear, we may charge for the replacement cost of the items concerned.

Crates must not be used for liquids in open containers, for hazardous or prohibited items, or for anything likely to contaminate them.

5. What we will not carry

• Prohibited or stolen goods, drugs, and anything unlawful to possess or move.
• Firearms, ammunition and explosives.
• Fuel, gas cylinders, and goods likely to become dangerous, explosive or flammable.
• Paint, solvents and garden chemicals.
• Goods likely to attract vermin, or which may cause infestation or contamination.
• Perishable food and open containers of liquid.
• Plants and living creatures.
• Jewellery, cash, deeds, securities and items of exceptional value, unless agreed in writing beforehand.

If such items are found in the load we may remove them and dispose of them lawfully, and you'll be responsible for any resulting cost.

6. Clearance, reuse and disposal

Where we remove items you're not taking, we sort them between reuse, donation and disposal. We give no guarantee that any particular item will be accepted by a charity or reuse organisation; acceptance is at their discretion and subject to their own criteria, which change.

Items we remove as waste are transferred to a licensed waste carrier and a waste transfer note is produced. You're entitled to a copy and we'll provide one as a matter of course. Duty of care in respect of household waste rests with you as well as with the carrier.

Title in items given for donation or reuse passes on collection. We can't retrieve an item once it has been passed on.

7. Your responsibilities

• Being present, or having an authorised representative present, at collection and delivery.
• Telling us about anything of unusual value or fragility before it's packed.
• Obtaining any permissions your property, street or building management requires, where we've told you these are yours to obtain.
• Preparing appliances, disconnecting services, and emptying anything that must travel empty.
• Removing personal data from any device given up for disposal, and telling us where a device is data-bearing.

8. Liability and cover

We carry goods in transit and public liability insurance. The level applying to your consignment is stated in your quotation.

Loss or damage must be reported to us in writing within seven days of delivery, and the goods and their packaging kept available for inspection. Claims notified after that period may not be capable of proper investigation and may be refused on that basis.

We're not liable for loss or damage caused by circumstances beyond our reasonable control, by defects inherent in the goods themselves, by goods packed by you where the damage arises from that packing, or by electrical or mechanical faults not evidenced by external damage.

9. Delays

We plan every move around a stated window and keep you informed. We're not liable for delay caused by weather, traffic incidents, industrial action, road closure or other circumstances outside our reasonable control. Where a consignment travels as a shared load, collection and delivery take place within the agreed windows rather than on fixed dates.

10. Storage

Where we store goods for you, storage charges run from the date the goods enter store and are payable in advance for each storage period. Goods may be moved between facilities where we need to, at our cost.

11. Cancellation

You may cancel a booking. Where you cancel more than fourteen days before the agreed collection date, any deposit is refunded in full. Cancellations inside that period may be subject to a charge reflecting costs we've already committed, including crew, vehicle allocation and crate delivery.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, save that nothing here removes any right you have as a consumer under the law of the country in which you're resident.

13. Getting in touch

Questions about these terms go to hello@greenhouseremovals.co.uk. Where these terms and anything stated elsewhere on this website conflict, these terms apply to the contract between us.